Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Click on WhatsApp & Message us the details our team will initiate refund process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Such as Damaged & used items, cannot be returned.
Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. Shipping charges are non-refundable for both COD and PREPAID orders.
International Orders cannot be returned or exchanged.
Gift cards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at inkarabrand22@gmail.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inkarabrand22@gmail.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
*As the recipient, you are liable for all import duties, customs, VAT and any other local sales taxes levied by the country we are shipping to; payment of these might be required to release your order from customs on arrival.
Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.
This privacy policy sets out how INKARA uses and protects any information that you provide when you use or visit this website.
The domain name www.inkara.co.in (“Website”) is owned and managed by SAKSHI ENTERPRISES ,B1 BASEMENT BHOGAL NEAR KASHMIRI PARK ,JANGPURA EXTENSION-NEW DELHI-110014, India [GSTIN: 07CAKPT8035J1Z4], under the brand name INKARA .
The term “INKARA”, “Company”, ‘us’, ‘we’ or ‘our’ refers to INKARA. The term “User”, “You” or “Your” refers to any user/viewer of this Website, his/her representatives or affiliates; and any person availing our services through this Website, our Instagram handle (inkara.co.in), or any other medium. The term “Third Party” refers to any person, natural or juristic, other than inkara and the User.
This privacy policy constitutes a complete legally binding contract between inkara and the User. The terms of Privacy Policy will be applicable and effective upon your acceptance of the same and shall govern the relationship between the User and inkara for the use of this Website.
Inkara is committed to confidentiality and privacy of all its users. All identifiable data collected by INKARA shall be dealt with in accordance with this Policy. INKARA may change this policy from time to time. You should check this page from time to time to ensure that you are informed of the changes. Your continued use of this website and availing of services of INKARA under this Website implies that you have read, understood and agreed to the terms and conditions set forth in this Policy and implies your acceptance to any amendments made to this Privacy Policy. Your continued use of the website implies your consent to our collection and use of the information.
What information do we collect?
During the use of this website by you we may collect the following categories of information:
1. Name.
2. Contact information including email address, phone number and postal address.
3. Demographic information such as gender and age.
4. Any information, including images, uploaded/posted by you on our website or on a third-party social media site used by and/or associated with INKARA.
5. Your third-party account credentials (for example, your log-in credentials for Facebook, through which you may choose to log-in to use this Website).
6. Payment information, as required for the purposes for availing services of INKARA by a User.
7. Body size and measurements appropriate for determining the size of clothing.
8. Any other information considered necessary in the sole discretion of INKARA for the performance of services agreed to be procured by the User from INKARA.
What we use your information for?
INKARA may use your information for the following categories of uses:
1. Ascertaining the correct size of the product being ordered: We at INKARA want to ensure that the product you order from us fits you perfectly, and to that end we guide the Users to select the correct size for their body measurements.
2. Making delivery: The delivery of your orders to the correct destination, either by courier or any other service, will require INKARA sharing your contact information with the delivery personnel.
3. Service improvement: Your information may be used by INKARA to improve the standard of its services including by way of innovating new products and customisation in your interests.
4. Feedback & Preferences: We may also use your information to contact you for feedback and market research purposes. We may contact you by email, phone or mail. We may conduct various data analytics process using your information to study and examine user preferences in order to improve INKARA’s services. You can opt out of receiving our feedback emails.
5. Payment: Your financial information including credit card, debit card, bank account or medical insurance related information may be used at the payment gateway, for completing payment transactions between INKARA and you.
6. Marketing New Offerings: We may periodically send promotional emails/alerts about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. You can opt out of receiving our marketing emails.
7. Advertising: We may use anonymized information so that you cannot be individually identified and provide that anonymized information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements.
8. Research & Development: We may use your information for research and development in the field of retail, including with such other entities conducting research on terms materially similar to this Policy.
Security of Your Information
INKARA has implemented security protocols and standards to safeguard your information as required by the applicable laws of the Republic of India. We have in place appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and other data stored on the Website.
Notwithstanding anything contained in this Policy, INKARA shall not be responsible, in any manner, for breach of security, or for any actions and omissions of the third parties beyond its control including but not limited to hacking, data diddling, cyber-attacks, acts of government, breach of security and confidentiality, unauthorised access to the computer system and network, breach of encryption, amongst others.
Your account is protected by a password for your privacy and security. If you access your account via Facebook, you may have additional or different sign-on protections through Facebook.
The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.
Your Obligation
You are required to provide true and accurate information to INKARA for the purposes of availing our services and in your own best interests. You are solely responsible for any loss or injury occurring due to the provision of false, inaccurate or misleading information provided by you.
INKARA reserves the right to deny services to you in case you fail to provide information considered by INKARA, in its sole discretion, to be necessary for the provision of such services in accordance with its quality standards.
You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features. To stop receiving our promotional emails, please email inkarabrand22@gmail.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
It is your obligation to prevent any unauthorized access to your account and personal information, by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account on this Website.
Third-Party Sharing
We do not share or otherwise disclose your identifiable or sensitive information collected during the provision of services offered by the Website for any consideration.
We may share non-identifiable and non-sensitive information on anonymised bases with our partners and/or affiliates pursuant to agreements in writing containing the same or similar safeguards as provided under this Policy. INKARA, however, shall not be responsible for any breach of the aforesaid requirement by any such partner and/or affiliate.
We share your information with delivery and courier companies such as DTDC, Delhivery and/or any other third parties for the limited purpose of providing delivery services offered by INKARA, either through this Website or our Instagram handle, or any other medium, for ensuring the highest standards of quality of service.
We share your information with event organizers and other third parties responsible for fulfilling the purchase obligation. The event organizers and other third parties may use the information we give them as described in their privacy policies.
We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We may share information with our lawyer/legal representative for any dispute resolution in connection with the use of this Website or our business. Or, we may also share information when we are investigating potential fraud.
In case we choose to sell our business to another entity, we may share information with any successor of ours to all or a part of our business.
For any reason not described in this policy, we will not share your identifiable or sensitive information, without your prior consent.
If you have any questions about this Policy or any grievance in this regard, please contact us at inkarabrand22@gmail.com.