Process Improvement led Operational Advisory
Services Category : Enterprise Architecture / Enterprise Architecture
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Price on request
Operational advisory leverages the Voice of Process to identify areas for improvement and drive towards the desired process capability.
The established targets for improvement are converted into workable modules driven by Design Thinking with Six Sigma to define the business process capabilities and establish continuous improvement plans. In addition, we help evaluate processes that can leverage process automation delivered in the form of virtual assistants / digital workers that significantly drive down costs while ensuring Six Sigma level performance, especially for repetitive tasks.
These methodologies have resulted in a set of outcomes addressing,
- Logistics improvement from 74% on time delivery to >98.2% for critical prescription medicines
- Shifting of nearly 60% enquiry / query calls to a Conversational BOT to support 100x growth in business while maintaining spends on the Call Handling process
We work with the organizations to,
- Establish business process maturity on, Build, Operate and Outcome framework. Thus, outcomes become the fulcrum of any change initiative, enabling prioritization, and clearly outlining the end state
- Identify and establish process improvement targets, aligned to business goals and objectives
- Establish process improvement plan with approaches for alerts and self-heal
- Establish Earned Value Metrics (EVM) for each identified initiative
Our services in process improvement area include,
- Process Capability assessment and defining the roadmap for improvement
- Value Stream Mapping and process control charts for breakthrough improvement
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Brand name : Vivikta Advisory & Creatives
